SFTP is FTP using SSH.
FTPS is FTP over SSL or TLS.
SFTP is allowed on any server, and you can connect over port 2222. If you cannot connect, please contact HDWEBPROVIDER™ via live chat, phone, or email firstname.lastname@example.org to tell us.
FTPS is allowed on dedicated servers only. Please submit a ticket to email@example.com requesting "enable TLS for FTP"