Cloud Servers Customers - NJ to MD migration announcement

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Dear Valued Cloud Server Customer,

We are excited to announce an upgrade in services for customers utilizing our East Coast datacenter. We will be performing upgrades on the underlying Cloud infrastructure to ensure that all of our equipment and our networks stay up to date with the latest hardware and technology to guarantee the best user experience possible for our valued customers. This includes upgrading back end servers powering our WHM Cloud systems, upgrades to our network infrastructure equipment, power distribution equipment and our network connectivity.

To achieve these goals this will include a relocation of our customers from our facility in Piscataway, NJ to our newly outfitted facility in Baltimore, MD. This transition allows us to provide our customers with a much broader mix of bandwidth ensuring stable and fast connections each and every time.

The mix of bandwidth includes direct connections to multiple Tier I providers such as Level3 and Zayo as well as direct connections with Comcast and Time Warner Inc.

By now you're probably asking how this is going to impact you, as a customer. The simple answer is you won't notice a thing. We will be live migrating our customers to the equipment located in our facility in Baltimore, MD. In performing the migration this way you will not experience any downtime or service interruption. There will be no IP addresses to change, and your entire file system with all configuration files, settings and websites will be copied over without any risk of data loss.

This upgrade is scheduled to take place starting Wednesday, February 19th. We will be unable to give you a specific time or date when your particular Server will be moved as this is a live migration and one Server may take longer than another however rest assured our dedicated Systems Administrators will monitor this process to ensure everything goes smoothly.

For more information, discussion of this topic, as well as updates on the progress of the migration you can always contact us.