Yes, we offer SSH (secure shell) access.
Note: Due to a recent OpenSSH exploit, we have since blocked outbound connections on our servers. This means you can access SSH into the server without problems, however if you try to SSH out from our servers (e.g. to a backup company, or to another server), you will be blocked.
We can add rules to our firewall to allow you outbound access. We need the following information:
Server: (Which HDWEBPROVIDER™ server)
What server are you trying to connect to: (We can use either the hostname of the server, or the server IP)
Shared Web Hosting
We offer you jailed SSH, which limits access to your account only. In order to get jailed SSH access, you can come into Live Chat and request for us to enable this for you.
Alternatively, there is a form you can fill out to request SSH access.
How do I use it?
To access SSH, download WinSCP or PuTTY. Enter your IP address and port 2222; login with your cPanel username and password.
The jailed shell has a virtual filesystem that does not allow access to the processes, so you will not be able see how many processes are running under your account.
Reseller
We offer you jailed SSH, which limits access to your account only. In order to get jailed SSH access, you can come into Live Chat and request for us to enable this for you. Please note: This is a free service only for the primary domain on the account.
If you would like to activate SSH on a sub-account (separate cPanel), there is a one time charge of $10 per sub-account you would like activated. Please submit the online form.
If you have multiple cPanels which need SSH, then you will need to fill out the form as many times as necessary.
How do I use it?
To access SSH, download winscp or PuTTY. Enter your IP address and port 2222; login with your cPanel username and password.
The jailed shell has a virtual filesystem that does not allow access to the processes, so you will not be able see how many processes are running under your account.
Dedicated
Dedicated customers automatically have root SSH access. Root shell allows you to change anyone and anything on your server.
How do I use it?
To access SSH, download winscp or PuTTY. Enter your IP address and port 22; login with username "root" and your WHM password.
Root SSH will allow you to access the server processes.
How do I connect if I use Linux or Mac?
Linux
To connect run the following command from a terminal:
ssh -p 2222 cpanelusr@ip.add.re.ss
(port 2222 would be used for shared and reseller accounts, 22 is the default for dedicated)
Mac
To open the terminal in Mac go to Applications → Utilities → Terminal
Then type in the following command:
ssh -p 2222 cpanelusr@ip.add.re.ss
(port 2222 would be used for shared and reseller accounts, 22 is the default for dedicated)
