HDWEBPROVIDER™ accounts which get fully managed support are:
*VPS hosting if it includes cPanel
*Dedicated server purchased online
For our clients who purchase fully managed account types, here is the support you get. Fully managed support means that we will handle just about any issue or configuration request you may have with your server outside of custom software/script installations (ex: ffmpeg+mplayer+mencoder). Some examples of things covered by our fully managed support may include but are not limited to:
*Load problems or sluggishness.
*Network related issues.
*Failure of server to boot.
*Package installations via package manager (yum,rpm).
*Troubleshooting script configurations and/or website errors.
*Firewall setup & troubleshooting.
*Software upgrades & migrations. (php, mysql).
*Custom apache configurations (mod_python, mod_ruby, mod_wsgi)*
*Perl/PECL module/extension installations.
*Google Apps setups.
And much more.
If you have a specific question or require clarification on something which is not listed here please contact us via telephone or live chat.