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 Custom Website Maintenance

I apologize, but we do not support any site design or coding.We often get requests from customers...

 HDWEBPROVIDER™ welcome email

PLEASE PRINT THIS MESSAGE FOR YOUR RECORDS - PLEASE READ THIS EMAIL IN FULL. If you have...

 How can I get a refund for unused services?

If your billing account is staying active, then we add a credit to your account for the next time...

 How can I merge two billing accounts?

This service has been discontinued until we can have all customers in the new HDWEBPROVIDER™...

 How can I pay with Western Union?

Using Western Union / Moneygram to pay web hosting, reseller hosting and domain registration is...

 How can I see my billing credits?

You can see your credits in our customer area system.

 How can I update my billing info?

Most updates can be done inside http://hdwebprovider.net/clientsDo I have a credit card on...

 How do I cancel my account?

We're sorry to see you go. If we can do anything to make it better, please let us know!To cancel...

 How do I change my primary domain name on my account?

WARNING: Changing your primary domain name requires that the new desired domain name is removed...

 How do I get the 30-day money back refund?

We're sorry to see you go. If we can do anything to make it better, please let us know! To get...

 How do I know all my hosting bills are paid?

To see your financial status with HDWEBPROVIDER™, simply login to hdwebprovider.net/clients and...

 How do I make a payment?

Credit CardWe do have a video tutorial which will show you how pay your invoices. Watch Video...

 How to Subscribe or Unsubscribe via Creditcard or PayPal?

How to Subscribe by PayPal This is how you can tell PayPal to make your payments automatically....

 How to change billing cycles, I want to pay in advance

How to change billing cycles, I want to pay in advance?To change the frequency of payments for...

 How to change payment methods, Stop charging me via credit card

To change the payment method for your account, please email sales@hdwebprovider.net and tell us...

 I already sent payment. Why am I still being emailed that I need to pay?

Are you a new customer? It is possible we asked you to verify your new account first, and then...

 I cannot signup online, or I cannot create a new account.

Sometimes our customers cannot order online. Here is the template which you may submit to...

 I didn't get my welcome email or have since lost it. How can I have it resent?

The welcome email contains your site's IP address, name servers, control panel login, and getting...

 I lost or forgot my login password to HDWEBPROVIDER™ billing. How do I get it?

Please visit http://hdwebprovider.net/clientsThe billing login is your email address and billing...

 I need a copy of my payment invoices. How do I get them?

At this time we are unable to email a copy of your transaction, but you can print a receipt from...

 I paid all the invoices that were due on my account, why am I still suspended?

Your account will remain suspended until you contact HDWEBPROVIDER™ by phone, live chat, or email...

 I pay using a PayPal subscription. Why am I being contacted to pay?

PayPal subscriptions will pay on the same day of each month. If your HDWEBPROVIDER™ invoice was...

 My account is setup for recurring charges. Why am I being contacted to pay?

HDWEBPROVIDER™ cannot know why your payments fail, but it could be due to lack of funds.Also,...

 Our fax number

Send your fax to:+001 786 975 2393+31 20 890 8076+597 458441

 Paid with Creditcard / Paypal but still status UNPAID

Why is my invoice still showing unpaid? Our payment processor for cards (2checkout.com) have an...

 Payment by bank wire or EFT. ( electronic funds transfer )

If you wish to make payment with a bank wire, you'll have to pay for one year. Please find our...

 Phone Payment over phones

We unfortunately cannot accept payments over the phone nor live chat.

 UK debit card - update credit card

If you have a UK debit card, you are required to enter the Issue Number and Start Date found on...

 What does a welcome email look like?

There are several different variations due to the package types.--Shared--Welcome to the...

 What is CVV2 security code?

CVV2 is a new authentication scheme established by credit card companies to further efforts...

 What is the issue number and start date?

The start date is the date the debit card was provided to the holder. Most American debit cards...

 Why am I not able to add a credit card to my billing?

You cannot add credit card to your account until our technicians change your billing method....

 Why do I have to verify my new order?

We carefully evaluate new accounts to determine high risk orders. Please do not take it...

 You are charging me too much money on my PayPal account. Why can't you change my subscription payment?

PayPal does not allow for anyone to change your payment amount. If you need to pay us a different...